Managing and troubleshooting PC's
1. Which of the following
is a vendor-specific certification? (Select all that apply.)
A. Certified Cisco Network Associate
B. CompTIA A+
C. CompTIA Network+
D. Microsoft Certified Systems Engineer
A. Certified Cisco Network Associate
B. CompTIA A+
C. CompTIA Network+
D. Microsoft Certified Systems Engineer
Answer: A, D.
2. Which of the following
certifications is the de facto requirement for entrance into the PC industry?
A. Certified Cisco Network Associate
B. CompTIA A+
C. CompTIA Network+
D. Microsoft Certified Systems Engineer
A. Certified Cisco Network Associate
B. CompTIA A+
C. CompTIA Network+
D. Microsoft Certified Systems Engineer
Answer: B.
3. John loves the Internet
and wants a career working on the machines that make the Internet work. He has
completed both CompTIA A+ and Network+ certifications. Which of the following
certifications would make a good next step?
A. Certified Cisco Network Associate
B. Certified Cisco Network Professional
C. CompTIA Security+
D. Microsoft Certified Systems Engineer
A. Certified Cisco Network Associate
B. Certified Cisco Network Professional
C. CompTIA Security+
D. Microsoft Certified Systems Engineer
Answer: A.
4. Which
of the following exams focuses on installing, configuring, and maintaining all
the standard technology involved in a personal computer?
A. Certified Cisco Network Associate
B. CompTIA A+ 220-701 (Essentials)
C. CompTIA A+ 220-702 (Practical Application)
D. Microsoft Certified Systems Engineer
A. Certified Cisco Network Associate
B. CompTIA A+ 220-701 (Essentials)
C. CompTIA A+ 220-702 (Practical Application)
D. Microsoft Certified Systems Engineer
Answer: B.
5. At which of the
following Web sites can you register to take the CompTIA A+ certification
exams?
A. www.comptia.org
B. www.microsoft.com
C. www.totalsem.com
D. www.vue.com
A. www.comptia.org
B. www.microsoft.com
C. www.totalsem.com
D. www.vue.com
Answer: D
7. How much practical IT
experience do you need to become CompTIA A+ certified?
A. Six months
B. One year
C. Two years
D. None
A. Six months
B. One year
C. Two years
D. None
Answer: D.
15. What is CompTIA?
A. A vendor-specific certification association
B. A testing administration company
C. A for-profit, industry trade corporation
D. A nonprofit, industry trade association
A. A vendor-specific certification association
B. A testing administration company
C. A for-profit, industry trade corporation
D. A nonprofit, industry trade association
Answer: D.
1. While troubleshooting a
fairly routine printing problem, the customer explains in great detail
precisely what he was trying to do, what happened when he tried to print, and
what he had attempted as a fix for the problem. At what point should you
interrupt him?
A. After he describes the first problem
B. As soon as you understand the problem
C. As soon as you have a solution
D. Never
A. After he describes the first problem
B. As soon as you understand the problem
C. As soon as you have a solution
D. Never
Answer: D. (You should never interrupt users when they are
explaining a problem.)
2. While manning the help
desk, you get a call from a distraught user who says she has a blank screen.
What would be a useful follow-up question? (Select two.)
A. Is the computer turned on?
B. Is the monitor turned on?
C. Did you reboot?
D. What did you do?
A. Is the computer turned on?
B. Is the monitor turned on?
C. Did you reboot?
D. What did you do?
Answer: A and B.
3. While manning the help
desk, you get a call from Sharon in accounting. She's lost a file that she
knows she saved to her hard drive. Which of the following statements would
direct Sharon to open her My Documents folder in the most efficient and
professional manner?
A. Sharon, check My Documents.
B. Sharon, a lot of programs save files to a default folder, often to a folder called My Documents. Let's look there first. Click on the Start button and move the mouse until the cursor hovers over My Documents. Then press the left mouse button and tell me what you see when My Documents opens.
C. It probably just defaulted to My Docs. Why don't you open Excel or whatever program you used to make the file, and then open a document and point it to My Documents?
D. Look Sharon, I know you're a clueless noob when it comes to computers, but how could somebody lose a file? Just open up My Documents and look there for the file.
A. Sharon, check My Documents.
B. Sharon, a lot of programs save files to a default folder, often to a folder called My Documents. Let's look there first. Click on the Start button and move the mouse until the cursor hovers over My Documents. Then press the left mouse button and tell me what you see when My Documents opens.
C. It probably just defaulted to My Docs. Why don't you open Excel or whatever program you used to make the file, and then open a document and point it to My Documents?
D. Look Sharon, I know you're a clueless noob when it comes to computers, but how could somebody lose a file? Just open up My Documents and look there for the file.
Answer: B.
4. Al in marketing calls in
for tech support, complaining that he has a dead PC. What is a good first
question or questions to begin troubleshooting the problem?
A. Did the computer ever work?
B. When did the computer last work?
C. When you say "dead," what do you mean? What happens when you press the power button?
D. What did you do?
A. Did the computer ever work?
B. When did the computer last work?
C. When you say "dead," what do you mean? What happens when you press the power button?
D. What did you do?
Answer: C.
5. While manning the help
desk, you get a call from Bryce in Sales complaining that he can't print and
every time he clicks on the network shared drive, his computer stops and
freezes. He says he thinks it's his hard driver. What would be a good follow-up
question or statement?
A. Bryce, you're an idiot. Don't touch anything. I'll be there in five minutes.
B. Okay, let's take this one step at a time. You seem to have two problems, one with printing and the second with the network shared drive, right?
C. First, it's not a hard driver; it's a hard drive. It doesn't have anything to do with the network share or printing, so that's just not right.
D. When could you last print?
A. Bryce, you're an idiot. Don't touch anything. I'll be there in five minutes.
B. Okay, let's take this one step at a time. You seem to have two problems, one with printing and the second with the network shared drive, right?
C. First, it's not a hard driver; it's a hard drive. It doesn't have anything to do with the network share or printing, so that's just not right.
D. When could you last print?
Answer: B.
6. When troubleshooting a
software problem on Phoebe's computer and listening to her describe the
problem, your beeper goes off. It's your boss. What would be an acceptable
action for you to make?
A. Excuse yourself, walk out of the cube, and use a cell phone to call your boss.
B. Pick up Phoebe's phone and dial your boss's number.
C. Wait until Phoebe finishes her description and then ask to use her phone to call your boss.
D. Wait until Phoebe finishes her description, run through any simple fixes, and then explain that you need to call your boss on your cell phone.
A. Excuse yourself, walk out of the cube, and use a cell phone to call your boss.
B. Pick up Phoebe's phone and dial your boss's number.
C. Wait until Phoebe finishes her description and then ask to use her phone to call your boss.
D. Wait until Phoebe finishes her description, run through any simple fixes, and then explain that you need to call your boss on your cell phone.
Answer: D.
7. While fixing a printing
problem on Paul's computer, you check his e-mail out of curiosity to see if
there are any interesting messages there. You notice several personal e-mails
he has sent sitting in his Sent Items mail folder. Using the company computer
for personal e-mail is against regulations, so what should you do?
A. Leave the e-mail on the computer and notify your boss.
B. Delete the e-mails from the computer and notify your boss.
C. Delete the e-mails from the computer and remind Paul of the workplace regulations.
D. You shouldn't be looking in his e-mail folders at all as it compromises your integrity.
A. Leave the e-mail on the computer and notify your boss.
B. Delete the e-mails from the computer and notify your boss.
C. Delete the e-mails from the computer and remind Paul of the workplace regulations.
D. You shouldn't be looking in his e-mail folders at all as it compromises your integrity.
Answer: D.
8. Upon responding to a
coworker's request for help, you find her away from her desk and Microsoft
Excel on the screen with a spreadsheet open. How do you proceed?
A. Go find the coworker and ask her to exit her applications before touching her computer.
B. Exit Excel and save changes to the document and begin troubleshooting the computer.
C. Exit Excel without saving changes to the document and begin troubleshooting the computer.
D. Use the Save As command to save the file with a new name, exit Excel, and begin troubleshooting the computer.
A. Go find the coworker and ask her to exit her applications before touching her computer.
B. Exit Excel and save changes to the document and begin troubleshooting the computer.
C. Exit Excel without saving changes to the document and begin troubleshooting the computer.
D. Use the Save As command to save the file with a new name, exit Excel, and begin troubleshooting the computer.
Answer: A.
9. You are solving a
problem on Kate's computer that requires you to reboot several times. Upon each
reboot, the logon screen appears and prompts you for a username and password
before you can continue working. Kate has gone to another office to continue
her work on another computer. How do you proceed?
A. Call Kate, ask her for her password, type it in, and continue working on the problem.
B. Insist that Kate stay with you and have her type the password each time it is needed.
C. Call Kate and have her come in to type the password each time it is needed.
D. Have Kate temporarily change her password for you to use as you work; then have her change it back when you are through.
A. Call Kate, ask her for her password, type it in, and continue working on the problem.
B. Insist that Kate stay with you and have her type the password each time it is needed.
C. Call Kate and have her come in to type the password each time it is needed.
D. Have Kate temporarily change her password for you to use as you work; then have her change it back when you are through.
Answer: D.
10. You are working in a
customer's home and his five-year-old child continues to scream and kick the
back of your chair. What do you do?
A. Ignore the child and finish your work as quickly as you can.
B. Discipline the child as you see fit.
C. Politely ask your client to remove the child from your work area.
D. Tell your client you refuse to work under such conditions and leave the premises with the job half done.
A. Ignore the child and finish your work as quickly as you can.
B. Discipline the child as you see fit.
C. Politely ask your client to remove the child from your work area.
D. Tell your client you refuse to work under such conditions and leave the premises with the job half done.
Answer: C.
11. After replacing a
keyboard a user has spilled coffee on for the fifth time, what should you say
to the user?
A. I can't guarantee the new keyboard will work if it gets dirty.
B. I can't guarantee the new keyboard will work if you continue to spill coffee on it.
C. These keyboards are expensive. Next time we replace one because you spilled coffee, it's coming out of your paycheck.
D. You need to be more careful with your coffee.
Answer: A.
12. When is it appropriate to yell at a user?
A. When he screws up the second time.
B. When he interrupts your troubleshooting.
C. When he screws up the fifth time.
D. Never.
A. I can't guarantee the new keyboard will work if it gets dirty.
B. I can't guarantee the new keyboard will work if you continue to spill coffee on it.
C. These keyboards are expensive. Next time we replace one because you spilled coffee, it's coming out of your paycheck.
D. You need to be more careful with your coffee.
Answer: A.
12. When is it appropriate to yell at a user?
A. When he screws up the second time.
B. When he interrupts your troubleshooting.
C. When he screws up the fifth time.
D. Never.
Answer: D.
13. What's the best
practice when working inside a system unit and installing and removing
components?
A. Wear an anti-static wrist strap.
B. Touch a doorknob to ground yourself before going into the case.
C. Place components on the motherboard to keep them grounded.
D. Use plastic tools.
.
A. Wear an anti-static wrist strap.
B. Touch a doorknob to ground yourself before going into the case.
C. Place components on the motherboard to keep them grounded.
D. Use plastic tools.
.
Answer: A
14. Which of the following
tools would you find in a typical PC tech's toolkit? (Select two.)
A. Phillips-head screwdriver
B. Torx wrench
C. Hammer
D. File
A. Phillips-head screwdriver
B. Torx wrench
C. Hammer
D. File
Answer: A, B
15. What term describes the
flow of a static electrical charge from a person to the inside of the PC?
A. EMI
B. ESD
C. HDMI
D. TTFN
A. EMI
B. ESD
C. HDMI
D. TTFN
Answer: B.
1. Which of the following
connections can replace all of the mini-audio jacks on a system unit?
A. FireWire
B. HDMI
C. S/PDIF
D. VESA
A. FireWire
B. HDMI
C. S/PDIF
D. VESA
Answer: C.
2. A modern keyboard
generally connects to which of the following ports? (Select two.)
A. FireWire
B. Mini-DIN
C. USB
D. VESA
A. FireWire
B. Mini-DIN
C. USB
D. VESA
Answer: B, C.
3. USB connectors come in
which of the following sizes? (Select three.)
A. A
B. B
C. Mini-A
D. Mini-B
A. A
B. B
C. Mini-A
D. Mini-B
Answer: A, B, D....
4. Which of the following
devices attaches with a ribbon cable?
A. CPU
B. CD-ROM drive
C. RAM
D. Sound card
A. CPU
B. CD-ROM drive
C. RAM
D. Sound card
Answer: B....
5. Which of the following
devices measure(s) storage capacity in megabytes or gigabytes?
A. Floppy disk and hard drive
B. NIC
C. CPU
D. Modem
A. Floppy disk and hard drive
B. NIC
C. CPU
D. Modem
Answer: A....
6. Which of the following
devices has enough storage capacity to hold a movie?
A. CD-ROM
B. CD-R
C. CD-RW
D. DVD
A. CD-ROM
B. CD-R
C. CD-RW
D. DVD
.Answer: D...
7. Which of the following
connector types enable you to plug a device into them and have the device
function without your restarting the computer? (Select two.)
A. FireWire
B. Mini-DIN
C. Serial
D. USB
A. FireWire
B. Mini-DIN
C. Serial
D. USB
Answer: A, D....
8. Which of the following
ports would you most likely find built into a motherboard?
A. A keyboard port
B. A DVI port
C. An HDMI port
D. An RDA port
A. A keyboard port
B. A DVI port
C. An HDMI port
D. An RDA port
Answer: A....
9. Which of the following
connectors is used mostly for external hard drives?
A. PATA
B. eSATA
C. HDMI
D. PS/2
A. PATA
B. eSATA
C. HDMI
D. PS/2
Answer: B....
10. Which of the following
ports can handle a connection from a monitor?
A. DVI
B. FireWire
C. Mini-DIN
D. USB
A. DVI
B. FireWire
C. Mini-DIN
D. USB
Answer: A....
11. Which of the following
ports enables a modern PC to connect to a network?
A. Mini-audio
B. Mini-DIN
C. RJ-13
D. RJ-45
A. Mini-audio
B. Mini-DIN
C. RJ-13
D. RJ-45
...Answer: D.
12. Which of the following
connectors is used for hard drives?
A. Parallel
B. SATA
C. HDMI
D. TTFN
A. Parallel
B. SATA
C. HDMI
D. TTFN
Answer: B....
13. Of the following, what
do USB and FireWire connections have in common?
A. Both are used for connecting keyboards
B. Both support dual monitors
C. Both support hot-swapping devices
D. Both use D-subminiature connectors
A. Both are used for connecting keyboards
B. Both support dual monitors
C. Both support hot-swapping devices
D. Both use D-subminiature connectors
Answer: C....
14. Which devices enable
you to select graphical items on a graphical screen? (Select two)
A. Modem
B. Mouse
C. Touchball
D. Trackball
A. Modem
B. Mouse
C. Touchball
D. Trackball
Answer: B, D....
15. Which device
traditionally used a 2-row, 15-pin DB connector (though current models connect
through USB)?
A. Joystick
B. Keyboard
C. Mouse
D. Printer
A. Joystick
B. Keyboard
C. Mouse
D. Printer
Answer: A. A joystick port was a 2-row, 15-pin DB connector.
Modern joysticks connect via USB....
1. What is the best way to
access the Registry Editor in Windows XP?
A. Start | Programs | DOS prompt icon. Type EDIT.
B. Start | Programs | Registry Editor.
C. Start | Run. Type regedit32 and click OK.
D. Start | Run. Type regedt32 and click OK.
A. Start | Programs | DOS prompt icon. Type EDIT.
B. Start | Programs | Registry Editor.
C. Start | Run. Type regedit32 and click OK.
D. Start | Run. Type regedt32 and click OK.
Answer: D....
2. Windows XP provides a
number of ready-made MMC snap-ins stored in the ____________ applet in the
Control Panel.
A. System
B. Network
C. Administrative Tools
D. MMC
A. System
B. Network
C. Administrative Tools
D. MMC
Answer: C....
3. Which of the following
are part of the Windows desktop?
A. Services, command line, applications
B. Right-click, drag and drop, point and click
C. Quick Launch toolbar, system tray, taskbar
D. CPU, RAM, hard drive
A. Services, command line, applications
B. Right-click, drag and drop, point and click
C. Quick Launch toolbar, system tray, taskbar
D. CPU, RAM, hard drive
Answer: C....
4. The Microsoft Management
Console holds individual utilities called what?
A. Built-ins
B. Snap-ins
C. Applets
D. MMCs
A. Built-ins
B. Snap-ins
C. Applets
D. MMCs
Answer: B....
5. The folder in which
Windows is installed is known generically as what?
A. RootFolder
B. WinRoot
C. SystemRoot
D. System32
A. RootFolder
B. WinRoot
C. SystemRoot
D. System32
Answer: C....
6. What is the name of the
virtual memory file in Windows 2000/XP?
A. SWAP.SYS
B. CACHE.VM
C. SYSTEM.RAM
D. PAGEFILE.SYS
A. SWAP.SYS
B. CACHE.VM
C. SYSTEM.RAM
D. PAGEFILE.SYS
.Answer: D...
9. Which of the following
operating systems use the Backup Status and Configuration tool to back up files
and folders?
A. Windows 2000
B. Windows XP Home
C. Windows XP Professional
D. Windows Vista
A. Windows 2000
B. Windows XP Home
C. Windows XP Professional
D. Windows Vista
Answer: D....
8. What copy protection
scheme is used in Windows Vista?
A. Activation
B. BitLocker
C. Event Viewer
D. Services
A. Activation
B. BitLocker
C. Event Viewer
D. Services
Answer: A. Windows Vista, like Windows XP, uses product
activation to help cut down on piracy....
7. How do you access a
command prompt in Windows Vista?
A. Start | Run, type cmd and press ENTER.
B. Start | Run, type dos and press ENTER.
C. Start | Start Search, type cmd and press ENTER.
D. Start | Start Search, type dos and press ENTER.
A. Start | Run, type cmd and press ENTER.
B. Start | Run, type dos and press ENTER.
C. Start | Start Search, type cmd and press ENTER.
D. Start | Start Search, type dos and press ENTER.
Answer: C....
10. Which key combination
enables you to switch between loaded programs?
A. ALT-ESC
B. ALT-TAB
C. CTRL-C
D. CTRL-X
A. ALT-ESC
B. ALT-TAB
C. CTRL-C
D. CTRL-X
Answer: B....
11. What is the benefit of
64-bit Windows over 32-bit Windows?
A. Supports more hard drives
B. Fewer lockups
C. Supports more memory
D. Supports more monitors
A. Supports more hard drives
B. Fewer lockups
C. Supports more memory
D. Supports more monitors
Answer: C. The 64-bit versions of Windows can address more than
4 GB of memory, which is the limit for 32-bit versions....
12. Which version of
Windows provides multimedia support, such as a personal video recorder?
A. Windows 2000 Professional
B. Windows XP Home
C. Windows XP Media Center
D. Windows Vista Home Basic
A. Windows 2000 Professional
B. Windows XP Home
C. Windows XP Media Center
D. Windows Vista Home Basic
.Answer: C...
13. For a user account
called "Ethan," where would you expect to find the personal documents
folder in a Windows Vista computer?
A. C:\Ethan
B. C:\Users\Ethan
C. C:\Documents and Settings\Ethan
D. C:\Windows\Ethan
A. C:\Ethan
B. C:\Users\Ethan
C. C:\Documents and Settings\Ethan
D. C:\Windows\Ethan
Answer: B. Windows Vista provides the Users folder for personal
documents...
14. What applet can you use
to view the status of all services on a system?
A. Character Map
B. Performance Monitor
C. Services
D. System Information
!
A. Character Map
B. Performance Monitor
C. Services
D. System Information
!
Answer: C. The Services applet enables you to view the status of
services. Truth in advertising...
15. What is the primary
tool you use to observe and manipulate files on a computer?
A. Registry
B. Windows Aero
C. Windows desktop
D. Windows Explorer
A. Registry
B. Windows Aero
C. Windows desktop
D. Windows Explorer
Answer: D. Windows Explorer, in its many forms, enables you to
observe and manipulate files....
Multiple-Choice Quiz
1. What device enables a PC to retrieve a specific row of data from system memory and place it on the external data bus?
A. Advanced micro device
B. Arithmetic logic unit
C. Floating-point processor
D. Memory controller chip
1. What device enables a PC to retrieve a specific row of data from system memory and place it on the external data bus?
A. Advanced micro device
B. Arithmetic logic unit
C. Floating-point processor
D. Memory controller chip
Answer: D....
2. Which of the following
statements is true?
A. The address bus enables the CPU to communicate with the MCC.
B. The external data bus enables the CPU to communicate with the MCC.
C. The address bus enables the CPU to communicate with the hard drive.
D. The system bus enables the CPU to communicate with the memory.
A. The address bus enables the CPU to communicate with the MCC.
B. The external data bus enables the CPU to communicate with the MCC.
C. The address bus enables the CPU to communicate with the hard drive.
D. The system bus enables the CPU to communicate with the memory.
Answer: A....
3. Which of the following
CPUs was the first microprocessor to include both an L1 and an L2 cache with
the CPU?
A. Pentium
B. Pentium Pro
C. Pentium II
D. Pentium III
A. Pentium
B. Pentium Pro
C. Pentium II
D. Pentium III
Answer: B....
4. What do 64-bit
processors expand that 32-bit processors, such as the Pentium III, do not have?
A. System bus
B. Frontside bus
C. Address bus
D. Registers
A. System bus
B. Frontside bus
C. Address bus
D. Registers
Answer: C. The 64-bit processors expand the address bus to
greater than 32 bits....
5. What is the first stage
in a typical four-stage CPU pipeline?
A. Decode
B. Execute
C. Fetch
D. Write
A. Decode
B. Execute
C. Fetch
D. Write
Answer: C....
6. Which of the following
terms are measures of CPU speed?
A. Megahertz and gigahertz
B. Megabytes and gigabytes
C. Megahertz and gigabytes
D. Frontside bus, backside bus
A. Megahertz and gigahertz
B. Megabytes and gigabytes
C. Megahertz and gigabytes
D. Frontside bus, backside bus
.Answer: A...
7. Which of the following
CPUs features a QuickPath Interconnect interface?
A. Pentium 4
B. Phenom II X2
C. Core i7
D. Opteron
A. Pentium 4
B. Phenom II X2
C. Core i7
D. Opteron
Answer: C. Intel introduced QuickPath with the Core i7 CPUs....
8. Which of the following
statements is true?
A. If you have an AMD-compatible motherboard, you can install a Celeron processor.
B. Replacing the CPU may not be the upgrade that is most cost effective or that has the strongest impact on your system's performance.
C. As the size of the address bus increases, the amount of RAM the CPU can use decreases.
D. You can upgrade your CPU if you make sure that a new CPU will fit into the socket or slot on your motherboard.
A. If you have an AMD-compatible motherboard, you can install a Celeron processor.
B. Replacing the CPU may not be the upgrade that is most cost effective or that has the strongest impact on your system's performance.
C. As the size of the address bus increases, the amount of RAM the CPU can use decreases.
D. You can upgrade your CPU if you make sure that a new CPU will fit into the socket or slot on your motherboard.
Answer: D....
9. Which processor comes in
an SEC package that fits into Slot A?
A. Pentium II
B. Pentium III
C. Athlon
D. Celeron
A. Pentium II
B. Pentium III
C. Athlon
D. Celeron
Answer: C. The original Athlon processor came in an SEC package
that fit into Slot A....
10. What's the main
difference between the Itanium and Opteron CPUs?
A. The Itanium is a 32-bit processor; the Opteron is a 64-bit processor.
B. The Itanium can run only 64-bit code; the Opteron can run both 32-bit and 64-bit code.
C. The Itanium is made by AMD; the Opteron is made by Intel.
D. The Itanium fits in Slot 1; the Opteron fits in Slot A.
A. The Itanium is a 32-bit processor; the Opteron is a 64-bit processor.
B. The Itanium can run only 64-bit code; the Opteron can run both 32-bit and 64-bit code.
C. The Itanium is made by AMD; the Opteron is made by Intel.
D. The Itanium fits in Slot 1; the Opteron fits in Slot A.
Answer: B. Of the choices listed here, the main difference
between the Itanium and the Opteron CPUs is that the former can run only 64-bit
code and the Opteron can run both 32-bit and 64-bit code....
11. What connects on the
backside bus?
A. CPU, MCC, RAM
B. CPU, MCC, L1 cache
C. CPU, L1 cache
D. CPU, L2 cache
A. CPU, MCC, RAM
B. CPU, MCC, L1 cache
C. CPU, L1 cache
D. CPU, L2 cache
..Answer: D..
12. What improvement(s)
have CPU manufacturers put into processors to deal with pipeline stalls?
A. Added multiple pipelines
B. Increased the speed of the SRAM
C. Created new die sizes with more pins
D. Bundled better fans with their retail CPUs
.
A. Added multiple pipelines
B. Increased the speed of the SRAM
C. Created new die sizes with more pins
D. Bundled better fans with their retail CPUs
.
Answer: A. CPU manufacturers have added multiple pipelines into
processors to deal with pipeline stalls, among other improvements...
13. What steps do you need
to take to install an Athlon 64 X2 CPU into an LGA 775 motherboard?
A. Lift the ZIF socket arm; place the CPU according to the orientation markings; snap on the heat-sink and fan assembly.
B. Lift the ZIF socket arm; place the CPU according to the orientation markings; add a dash of heat dope; snap on the heat-sink and fan assembly.
C. Lift the ZIF socket arm; place the CPU according to the orientation markings; snap on the heat-sink and fan assembly; plug in the fan.
D. Take all of the steps you want to take because it's not going to work.
A. Lift the ZIF socket arm; place the CPU according to the orientation markings; snap on the heat-sink and fan assembly.
B. Lift the ZIF socket arm; place the CPU according to the orientation markings; add a dash of heat dope; snap on the heat-sink and fan assembly.
C. Lift the ZIF socket arm; place the CPU according to the orientation markings; snap on the heat-sink and fan assembly; plug in the fan.
D. Take all of the steps you want to take because it's not going to work.
Answer: D. You cannot install an Athlon 64 X2 CPU into an LGA
775 motherboard....
14. Which of the following
CPU manufacturing processes offers a final product that most likely uses the
least amount of electricity for the same number of circuits?
A. 3 micrometer
B. 45 nanometer
C. 65 nanometer
D. 90 nanometer
A. 3 micrometer
B. 45 nanometer
C. 65 nanometer
D. 90 nanometer
Answer: B....
15. What improvement does
the Athlon 64 offer over the Athlon XP?
A. Lower wattage
B. Larger L1 cache
C. Larger process size
D. 64-bit processing
A. Lower wattage
B. Larger L1 cache
C. Larger process size
D. 64-bit processing
Answer: D....
1. What is the correct
throughput of DDR-SDRAM, and what is the speed of PC1600 RAM?
A. 4 bytes per second, 133 MHz
B. 8 bytes per second, 200 MHz
C. 4 bits per second, 400 MHz
D. 8 bits per second, 200 MHz
A. 4 bytes per second, 133 MHz
B. 8 bytes per second, 200 MHz
C. 4 bits per second, 400 MHz
D. 8 bits per second, 200 MHz
Answer: B....
2. How many sticks of RAM
do you need to fill a bank in a computer that can use 168-pin DIMMs?
A. One
B. Two
C. Four
D. Eight
A. One
B. Two
C. Four
D. Eight
Answer: A....
3. If you upgrade your
memory but notice that the RAM count does not reflect the additional memory,
what should you do?
A. Remove the RAM and try to reinstall it.
B. Restart the computer.
C. Return the memory because it's probably bad.
D. Go to Setup and configure the memory to reflect the new amount.
A. Remove the RAM and try to reinstall it.
B. Restart the computer.
C. Return the memory because it's probably bad.
D. Go to Setup and configure the memory to reflect the new amount.
Answer: A....
4. What does a non-maskable
interrupt cause the CPU to produce?
A. The Blue Screen of Death
B. A parity error
C. Excessive heat
D. An incorrect memory count
A. The Blue Screen of Death
B. A parity error
C. Excessive heat
D. An incorrect memory count
Answer: A....
5. What does the CPU use to
access the system's RAM?
A. The system bus
B. The MMC
C. The address bus
D. The expansion bus
.
A. The system bus
B. The MMC
C. The address bus
D. The expansion bus
.
Answer: C...
6. Which of the following
statements is true about RDRAM?
A. It uses dual-channel architecture.
B. It offers speeds ranging from 200 MHz to 600 MHz.
C. It is less expensive than SDRAM.
D. It is used by AMD but not Intel processors.
A. It uses dual-channel architecture.
B. It offers speeds ranging from 200 MHz to 600 MHz.
C. It is less expensive than SDRAM.
D. It is used by AMD but not Intel processors.
Answer: A....
7. Which of the following
SDRAM speeds would not work with a 100-MHz motherboard?
A. 66 MHz
B. 100 MHz
C. 133 MHz
D. 200 MHz
A. 66 MHz
B. 100 MHz
C. 133 MHz
D. 200 MHz
Answer: A.
8. Which of the following
is a valid package size for DDR3 DIMMs?
A. 168-pin
B. 172-pin
C. 184-pin
D. 240-pin
A. 168-pin
B. 172-pin
C. 184-pin
D. 240-pin
Answer: D.
9. If you are running
Windows 2000, Windows XP, or Windows Vista, you can use all of the following
methods to find out how much RAM is installed in your computer except
____________.
A. From the Control Panel, select System and then the Hardware tab.
B. Use the Performance tab under the Task Manager.
C. Select Properties from My Computer/Computer.
D. With a newer keyboard, press the WINDOWS-PAUSE/BREAK keystroke combination.
A. From the Control Panel, select System and then the Hardware tab.
B. Use the Performance tab under the Task Manager.
C. Select Properties from My Computer/Computer.
D. With a newer keyboard, press the WINDOWS-PAUSE/BREAK keystroke combination.
Answer: A....
10. What package does
DDR-SDRAM use for desktop PCs?
A. 30-pin
B. 72-pin
C. 168-pin
D. 184-pin
A. 30-pin
B. 72-pin
C. 168-pin
D. 184-pin
.Answer: D...
11. What happens if you mix
RAM sticks of different speeds?
A. Your computer will work fine as long as it uses dual-channel architecture.
B. Your computer may slow down.
C. Your computer will work fine if all the memory sticks are slower than the speed of the motherboard.
D. Your computer may lock up every few seconds or provide corrupted data.
A. Your computer will work fine as long as it uses dual-channel architecture.
B. Your computer may slow down.
C. Your computer will work fine if all the memory sticks are slower than the speed of the motherboard.
D. Your computer may lock up every few seconds or provide corrupted data.
Answer: D.
12. Why is SDRAM faster
than regular DRAM?
A. It makes two processes per clock cycle.
B. It runs synchronously with the system clock.
C. It uses dual-channel architecture.
D. It has fewer pins, resulting in fewer corrupt bits.
A. It makes two processes per clock cycle.
B. It runs synchronously with the system clock.
C. It uses dual-channel architecture.
D. It has fewer pins, resulting in fewer corrupt bits.
Answer: B....
1. A user calls first thing
Monday morning saying she has an error message at bootup that says her case was
opened. She's looked at the computer, but it seems normal. What does this tell
you about her computer?
A. Her computer has TPM enabled in the CMOS.
B. Her computer has fan monitoring enabled in CMOS and the fan stopped over the weekend.
C. Her computer case has chassis intrusion detection and the feature is enabled in CMOS.
D. It doesn't tell you anything about the computer, only that the user has a problem.
A. Her computer has TPM enabled in the CMOS.
B. Her computer has fan monitoring enabled in CMOS and the fan stopped over the weekend.
C. Her computer case has chassis intrusion detection and the feature is enabled in CMOS.
D. It doesn't tell you anything about the computer, only that the user has a problem.
Answer: C. Someone most likely opened the computer case over the
weekend....
15. What happens if you add
two RAM sticks to your PC, and one has a bad SPD?
A. When your system boots, it will recognize both RAM sticks but will not register any special features (such as ECC) of the stick with the bad SPD.
B. When your system boots, it will only register the presence of the RAM stick with the good SPD.
C. When your system boots, it won't register the presence of the RAM stick with the bad SPD until you configure the RAM settings by using the Setup utility.
D. When you try to boot the system, you will get a POST error message and the system will not boot.
A. When your system boots, it will recognize both RAM sticks but will not register any special features (such as ECC) of the stick with the bad SPD.
B. When your system boots, it will only register the presence of the RAM stick with the good SPD.
C. When your system boots, it won't register the presence of the RAM stick with the bad SPD until you configure the RAM settings by using the Setup utility.
D. When you try to boot the system, you will get a POST error message and the system will not boot.
Answer: D....
14. What is the minimum
requirement for RAM for Windows XP?
A. 128 MB
B. 256 MB
C. 512 MB
D. 1 GB
Answer: B.
A. 128 MB
B. 256 MB
C. 512 MB
D. 1 GB
Answer: B.
Answer: B....
15. What is true about a
double-sided DIMM?
A. It has memory chips on the front and back.
B. It can be installed forward or backwards.
C. It is twice as fast as a single-sided DIMM.
D. It has half the capacity of a quad-sided DIMM.
A. It has memory chips on the front and back.
B. It can be installed forward or backwards.
C. It is twice as fast as a single-sided DIMM.
D. It has half the capacity of a quad-sided DIMM.
Answer: A....
2. What is the correct boot
sequence for a PC?
A. CPU, POST, power good, boot loader, operating system
B. POST, power good, CPU, boot loader, operating system
C. Power good, boot loader, CPU, POST, operating system
D. Power good, CPU, POST, boot loader, operating system
A. CPU, POST, power good, boot loader, operating system
B. POST, power good, CPU, boot loader, operating system
C. Power good, boot loader, CPU, POST, operating system
D. Power good, CPU, POST, boot loader, operating system
Answer: D....
3. When you turn on your
computer, what is accessed first?
A. The CPU
B. The setup program
C. The POST
D. The CMOS chip
A. The CPU
B. The setup program
C. The POST
D. The CMOS chip
Answer: A....
4. Jack decided to go retro
and added a second floppy disk drive to his computer. He thinks he has it
physically installed correctly, but it doesn't show up in Windows. Which of the
following options will most likely lead Jack where he needs to go to resolve
the issue?
A. Reboot the computer and press the F key on the keyboard twice. This signals that the computer has two floppy disk drives.
B. Reboot the computer and watch for instructions to enter the CMOS setup utility (for example, a message may say to press the DELETE key). Do what it says to go into CMOS setup.
C. In Windows, press the DELETE key twice to enter the CMOS setup utility.
D. In Windows, go to Start | Run and type floppy. Click OK to open the Floppy Disk Drive Setup Wizard.
A. Reboot the computer and press the F key on the keyboard twice. This signals that the computer has two floppy disk drives.
B. Reboot the computer and watch for instructions to enter the CMOS setup utility (for example, a message may say to press the DELETE key). Do what it says to go into CMOS setup.
C. In Windows, press the DELETE key twice to enter the CMOS setup utility.
D. In Windows, go to Start | Run and type floppy. Click OK to open the Floppy Disk Drive Setup Wizard.
Answer: B....
5. What does BIOS provide
for the computer? (Choose the best answer.)
A. BIOS provides the physical interface for various devices such as USB and FireWire ports.
B. BIOS provides the programming that enables the CPU to communicate with other hardware.
C. BIOS provides memory space for applications to load into from the hard drive.
D. BIOS provides memory space for applications to load into from the main system RAM.
A. BIOS provides the physical interface for various devices such as USB and FireWire ports.
B. BIOS provides the programming that enables the CPU to communicate with other hardware.
C. BIOS provides memory space for applications to load into from the hard drive.
D. BIOS provides memory space for applications to load into from the main system RAM.
Answer: B....
6. Which of the following
will result in a POST beep code message?
A. The system is overheating.
B. The video card is not seated properly.
C. The keyboard is unplugged.
D. The hard drive has crashed.
A. The system is overheating.
B. The video card is not seated properly.
C. The keyboard is unplugged.
D. The hard drive has crashed.
Answer: B....
7. Which of the following
statements is true about CMOS?
A. CMOS is a configuration program that runs from the hard drive during booting.
B. CMOS is a low-energy chip that draws power from a battery while the computer is turned off.
C. CMOS includes the power-on self test (POST) routines.
D. CMOS is the Southbridge chip that controls input and output devices.
A. CMOS is a configuration program that runs from the hard drive during booting.
B. CMOS is a low-energy chip that draws power from a battery while the computer is turned off.
C. CMOS includes the power-on self test (POST) routines.
D. CMOS is the Southbridge chip that controls input and output devices.
Answer: B....
8. Which of the following
most typically enables you to upgrade a flash ROM chip?
A. Remove the chip and replace it with a different one.
B. Reboot the computer.
C. Install a different operating system.
D. Run a small command-line program combined with a BIOS update file.
A. Remove the chip and replace it with a different one.
B. Reboot the computer.
C. Install a different operating system.
D. Run a small command-line program combined with a BIOS update file.
.Answer: D...
9. After a sudden power
outage, Morgan's PC rebooted, but nothing appeared on the screen. The PC just
beeps at him, over and over and over. What's most likely the problem?
A. The power outage toasted his RAM.
B. The power outage toasted his video card.
C. The power outage toasted his hard drive.
D. The power outage toasted his CPU.
A. The power outage toasted his RAM.
B. The power outage toasted his video card.
C. The power outage toasted his hard drive.
D. The power outage toasted his CPU.
Answer: A....
10. Henry bought a new card
for capturing television on his computer. When he finished going through the
packaging, though, he found no driver disc, only an application disc for
setting up the TV capture software. After installing the card and software, it
all works flawlessly. What's the most likely explanation?
A. The device doesn't need BIOS, so there's no need for a driver disc.
B. The device has an option ROM that loads BIOS, so there's no need for a driver disc.
C. Windows supports TV capture cards out of the box, so there's no need for a driver disc.
D. The manufacturer made a mistake and didn't include everything needed to set up the device.
A. The device doesn't need BIOS, so there's no need for a driver disc.
B. The device has an option ROM that loads BIOS, so there's no need for a driver disc.
C. Windows supports TV capture cards out of the box, so there's no need for a driver disc.
D. The manufacturer made a mistake and didn't include everything needed to set up the device.
Answer: B. Most likely the device has an option ROM, because it
works....
11. Mohinder finds that a
disgruntled former employee decided to sabotage her computer when she left by
putting a password in CMOS that stops the computer from booting. What can
Mohinder do to solve this problem?
A. Mohinder should boot the computer while holding the left SHIFT key. This will clear the CMOS information.
B. Mohinder should try various combinations of the former employee's name. The vast majority of people use their name or initials for CMOS passwords.
C. Mohinder should find the CMOS clear jumper on the motherboard. Then he can boot the computer with a shunt on the jumper to clear the CMOS information.
D. Mohinder should find a replacement motherboard. Unless he knows the CMOS password, there's nothing he can do.
A. Mohinder should boot the computer while holding the left SHIFT key. This will clear the CMOS information.
B. Mohinder should try various combinations of the former employee's name. The vast majority of people use their name or initials for CMOS passwords.
C. Mohinder should find the CMOS clear jumper on the motherboard. Then he can boot the computer with a shunt on the jumper to clear the CMOS information.
D. Mohinder should find a replacement motherboard. Unless he knows the CMOS password, there's nothing he can do.
Answer: C....
12. Which chip does the CPU
use to communicate with high-speed devices such as video cards or RAM?
A. Complementary metal-oxide semiconductor
B. Northbridge
C. Southbridge
D. Scan code
A. Complementary metal-oxide semiconductor
B. Northbridge
C. Southbridge
D. Scan code
Answer: B....
13. When your computer
boots up and you press the appropriate key to enter the CMOS setup utility, a
small program loads, allowing you to specify settings for various hardware
devices. Where is this small program permanently stored?
A. In the ROM
B. In CMOS
C. On the hard drive
D. In RAM
A. In the ROM
B. In CMOS
C. On the hard drive
D. In RAM
Answer: A...
14. When you enter the CMOS
setup utility (as in the previous question) and make changes, where are your
settings stored?
A. In the BIOS
B. In CMOS
C. On the hard drive
D. In RAM
A. In the BIOS
B. In CMOS
C. On the hard drive
D. In RAM
.Answer: B...
15. Jill boots up an older
Pentium III system that has been the cause of several user complaints at the
office. The system powers up and starts to run through POST but then stops. The
screen displays a "CMOS configuration mismatch" error. Of the
following list, what is the most likely cause of this error?
A. Dying CMOS battery
B. Bad CPU
C. Bad RAM
D. Corrupt system BIOS
A. Dying CMOS battery
B. Bad CPU
C. Bad RAM
D. Corrupt system BIOS
Answer: A....
1. Which of the following
enables you to add more devices to a computer? (Select the best answer.)
A. Device bus
B. Expansion bus
C. Peripheral bus
D. Yellow bus
A. Device bus
B. Expansion bus
C. Peripheral bus
D. Yellow bus
Answer: B....
2. John argues that
expansion slot wires always connect to the Southbridge. Is he correct?
A. Yes, expansion slots always connect to the Southbridge.
B. No, expansion slots always connect to the Northbridge.
C. No, expansion slots connect to both the Northbridge and the Southbridge.
D. No, expansion slots connect to the Northbridge in some systems and the Southbridge in others.
A. Yes, expansion slots always connect to the Southbridge.
B. No, expansion slots always connect to the Northbridge.
C. No, expansion slots connect to both the Northbridge and the Southbridge.
D. No, expansion slots connect to the Northbridge in some systems and the Southbridge in others.
Answer: D....
3. Which of the following
devices sets the speed for expansion slots?
A. Component crystal
B. Expansion bus crystal
C. Expansion slot crystal
D. Peripheral crystal
A. Component crystal
B. Expansion bus crystal
C. Expansion slot crystal
D. Peripheral crystal
Answer: B....
4. You could find 16-bit
ISA slots on which of these buses?
A. AT bus
B. BT bus
C. PC bus
D. XT bus
A. AT bus
B. BT bus
C. PC bus
D. XT bus
Answer: A. The AT bus offered 16-bit ISA slots. BT didn't exist,
and PC and XT buses were 8-bit....
5. What advantages did PCI
have over ISA? (Select two.)
A. Faster (33-MHz versus 7-MHz)
B. Longer (2 m versus 1 m)
C. Shorter (1 m versus 2 m)
D. Wider (32-bit versus 16-bit)
A. Faster (33-MHz versus 7-MHz)
B. Longer (2 m versus 1 m)
C. Shorter (1 m versus 2 m)
D. Wider (32-bit versus 16-bit)
Answer: A, D....
6. Which of the following
slots offer 64-bit-wide data transfers? (Select the two most common.)
A. AGP
B. PCI
C. PCIe
D. PCI-X
.
A. AGP
B. PCI
C. PCIe
D. PCI-X
.
Answer: A, D. AGP and PCI-X offer 64-bit wide data transfers.
Although some 64-bit PCI devices and boards were manufactured, they were quite
rare. PCI Express uses serial, not parallel data transfers...
7. What's the minimum
number of I/O addresses a device will have?
A. One
B. Two
C. Four
D. Eight
A. One
B. Two
C. Four
D. Eight
Answer: C....
8. Which of the following
slots features serial data transfers?
A. AGP
B. PCI
C. PCIe
D. PCI-X
A. AGP
B. PCI
C. PCIe
D. PCI-X
Answer: C. Of the choices, all of them transfer data in parallel
except for PCIe....
9. How many IRQs does the
typical device use?
A. One
B. Two
C. Four
D. Eight
A. One
B. Two
C. Four
D. Eight
Answer: A. Very few devices use more than one IRQ....
10. Which of the following
is the testing part of the Windows Logo Program?
A. ACL
B. HCL
C. WHQL
D. WKRP
.
A. ACL
B. HCL
C. WHQL
D. WKRP
.
Answer: C. The Windows Hardware Quality Lab tests equipment for
compatibility with Windows...
11. What should you do
before installing an expansion card? (Select two.)
A. Attach an anti-static wrist strap
B. Install the drivers
C. Plug the PC into a grounded outlet
D. Unplug the PC
A. Attach an anti-static wrist strap
B. Install the drivers
C. Plug the PC into a grounded outlet
D. Unplug the PC
Answer: A, D. Always avoid ESD by using an anti-static wrist
strap or other anti-static device and definitely unplug the PC....
12. In a Windows XP
workstation, Steven updated the drivers for a NIC that worked, but he thought
it could be faster. Almost immediately, he discovered that the new drivers not
only didn't speed up the NIC but they made it start dropping data! What his
best option?
A. Download the driver pack from Microsoft
B. Reinstall the networking software
C. Remove the NIC
D. Use the driver rollback feature to return to the previous drivers
A. Download the driver pack from Microsoft
B. Reinstall the networking software
C. Remove the NIC
D. Use the driver rollback feature to return to the previous drivers
Answer: D. In this case, the best solution is to use the driver
rollback feature to go back to the old, working drivers....
13. What are the standard
system resource assignments for COM1?
A. I/O address 03F8 and IRQ3
B. I/O address 03F8 and IRQ4
C. I/O address 02F8 and IRQ3
D. I/O address 02F8 and IRQ4
A. I/O address 03F8 and IRQ3
B. I/O address 03F8 and IRQ4
C. I/O address 02F8 and IRQ3
D. I/O address 02F8 and IRQ4
Answer: B....
14. Which of these devices
is likely to still use DMA?
A. USB flash drive
B. Floppy drive
C. Hard drive
D. CD-ROM drive
A. USB flash drive
B. Floppy drive
C. Hard drive
D. CD-ROM drive
Answer: B. On most modern PCs, only the floppy drive (if one is
installed) still uses classic DMA....
15. What does a red
"X" next to a device in the Device Manager indicate?
A. A compatible driver has been installed that may not provide all of the functions for the device.
B. The device is missing or Windows cannot recognize it.
C. The system resources have been assigned manually.
D. The device has been disabled because it is damaged or has a system resource conflict.
A. A compatible driver has been installed that may not provide all of the functions for the device.
B. The device is missing or Windows cannot recognize it.
C. The system resources have been assigned manually.
D. The device has been disabled because it is damaged or has a system resource conflict.
Answer: B. The dreaded red "X" can mean a bad
connection, a bad driver, or even a bad card....
1. Which of the following
are part of the ATX form factor? (Select two.)
A. FlexATX
B. macroATX
C. microATX
D. picoATX
A. FlexATX
B. macroATX
C. microATX
D. picoATX
Answer: A, C. Along with the full-sized ATX motherboards, you'll
find FlexATX and microATX sizes as part of the form factor....
2. Which of the following
form factors dominates the PC market?
A. AT
B. ATX
C. BTX
D. NLX
Answer: B.
A. AT
B. ATX
C. BTX
D. NLX
Answer: B.
...
3. The nonprofit agency
that Sid works for received half-dozen new motherboards as a donation, but when
he tried to install one into a case, it didn't fit at all. The ports and
expansion slots seemed to be switched. What's most likely the issue?
A. Sid's trying to install a proprietary motherboard into an ATX case.
B. Sid's trying to install an LPX motherboard into an ATX case.
C. Sid's trying to install a microATX motherboard into an ATX case.
D. Sid's trying to install a microBTX motherboard into an ATX case.
A. Sid's trying to install a proprietary motherboard into an ATX case.
B. Sid's trying to install an LPX motherboard into an ATX case.
C. Sid's trying to install a microATX motherboard into an ATX case.
D. Sid's trying to install a microBTX motherboard into an ATX case.
Answer: D. Sid's most likely trying to install a microBTX
motherboard into an ATX case. The switched positions of the ports and expansion
slots provide the clues....
4. A client brought in an
old computer that won't boot. He wants to see if any data can be recovered from
the hard drive. When the tech opened the case, he noted that two expansion
cards were plugged into some kind of circuit board that plugged into the
motherboard. The expansion cards were parallel with the motherboard, in other
words, rather than perpendicular. Into what kind of circuit board did the
expansion cards most likely connect? (Select two.)
A. daughterboard
B. expansion board
C. riser card
D. Southbridge
A. daughterboard
B. expansion board
C. riser card
D. Southbridge
Answer: A, C. The expansion cards most likely connect to a
proprietary circuit board called a daughtercard or riser card....
5. In a routine check of a
system newly built by her latest intern, Sarah discovers that everything works
except the hard drive and power LEDs on the front of the case. What could be
the problem? (Select two.)
A. The intern forgot to connect the LED leads to the motherboard.
B. The intern reversed the LED leads to the motherboard.
C. There is no power to the motherboard.
D. There is no activity on the hard drive.
A. The intern forgot to connect the LED leads to the motherboard.
B. The intern reversed the LED leads to the motherboard.
C. There is no power to the motherboard.
D. There is no activity on the hard drive.
Answer: A, B....
6. Robert installed a new
motherboard, CPU, and RAM into his old case. After he attached the power
correctly and pressed the power button, not only did the system not boot up, he
also could smell ozone and realized the motherboard had shorted out. What could
have been the cause?
A. Robert installed an ATX motherboard into a BTX case.
B. Robert installed a BTX motherboard into an ATX case.
C. Robert used an AT power supply on an ATX motherboard.
D. Robert left a standout in the wrong place under the motherboard.
A. Robert installed an ATX motherboard into a BTX case.
B. Robert installed a BTX motherboard into an ATX case.
C. Robert used an AT power supply on an ATX motherboard.
D. Robert left a standout in the wrong place under the motherboard.
Answer: D. Most likely, Robert left a standout in the wrong
place. As soon as power was applied, a short occurred, toasting the
motherboard. Nice going, buddy!...
7. Which chip enables an
Intel Core2 Duo processor to interact with RAM?
A. Memorybridge
B. Northbridge
C. Southbridge
D. Super I/O
A. Memorybridge
B. Northbridge
C. Southbridge
D. Super I/O
Answer: B. The Intel Core 2 Duo was the last major CPU to use
the Northbridge for an external memory controller....
8. Brian bought a new
motherboard that advertised support for eight USB ports. When he pulled the
motherboard out of the box, though, he found that it only had four USB ports.
What's likely the issue here?
A. The extra four USB ports will connect to the front of the case or via a dongle to an expansion slot.
B. The extra four USB ports require an add-on expansion card.
C. The FireWire port will have a splitter that makes it four USB ports.
D. The motherboard chipset might support eight USB ports, but the manufacturer only included four ports.
A. The extra four USB ports will connect to the front of the case or via a dongle to an expansion slot.
B. The extra four USB ports require an add-on expansion card.
C. The FireWire port will have a splitter that makes it four USB ports.
D. The motherboard chipset might support eight USB ports, but the manufacturer only included four ports.
Answer: A....
9. Martin bought a new
motherboard to replace his older ATX motherboard. As he left the shop, the tech
on duty called after him, "Check your standouts!" What could the tech
have meant?
A. Standouts are the connectors on the motherboard for the front panel buttons, such as the on/off switch and reset button.
B. Standouts are the metal edges on some cases that aren't rolled.
C. Standouts are the metal connectors that attach the motherboard to the case.
D. Standouts are the dongles that enable a motherboard to support more than four USB ports.
A. Standouts are the connectors on the motherboard for the front panel buttons, such as the on/off switch and reset button.
B. Standouts are the metal edges on some cases that aren't rolled.
C. Standouts are the metal connectors that attach the motherboard to the case.
D. Standouts are the dongles that enable a motherboard to support more than four USB ports.
Answer: C. Standouts are the metal connectors that attach the
motherboard to the case. If he fails to check them, he might end up toasting
the new motherboard....
10. Amanda bought a new
system that, right in the middle of an important presentation, gave her a Blue
Screen of Death. Now her system won't boot at all, not even to CMOS. After
extensive troubleshooting, she determined that the motherboard was at fault and
replaced it. Now the system runs fine. What was the most likely cause of the
problem?
A. Burn-in failure
B. Electrostatic discharge
C. Component failure
D. Power supply failure
A. Burn-in failure
B. Electrostatic discharge
C. Component failure
D. Power supply failure
Answer: A. Although all of the answers are plausible, the best
answer here is that her system suffered burn-in failure....
11. Solon has a very buggy
computer that keeps locking up at odd moments and rebooting spontaneously. He
suspects the motherboard. How should he test it?
A. Check settings and verify good components.
B. Verify good components and document all testing.
C. Replace the motherboard first to see if the problems disappear.
D. Check settings, verify good components, replace components, and document all testing.
A. Check settings and verify good components.
B. Verify good components and document all testing.
C. Replace the motherboard first to see if the problems disappear.
D. Check settings, verify good components, replace components, and document all testing.
Answer: D. Solon needs to take the long road: check settings,
verify good components, replace components, and document all testing....
12. As tech support for a
computer shop, you receive a call from an irate customer insisting that you
sent him the wrong motherboard because it won't fit in his old case. Which of
the following questions might enable you to determine the problem? Select the
best answer.
A. Will you describe the location of the connectors on the back of the motherboard?
B. Will you describe the location of the standouts on the case?
C. What kind of CPU are you using?
D. What type of RAM are you using?
A. Will you describe the location of the connectors on the back of the motherboard?
B. Will you describe the location of the standouts on the case?
C. What kind of CPU are you using?
D. What type of RAM are you using?
Answer: A. An appropriate question would ask about physical fit
of the connectors on the motherboard that interact with the case....
13. Which of the following
companies make chipsets?
A. AMI
B. GGIGABYTE
C. MSI
D. NVIDIA
A. AMI
B. GGIGABYTE
C. MSI
D. NVIDIA
Answer: D. NVIDIA, along with Intel, makes the majority of
chipsets for PCs....
14. What purpose does the
Super I/O chip serve?
A. The Super I/O chip handles the communication with RAM.
B. The Super I/O chip handles the communication with video.
C. The Super I/O chip handles the communication with legacy devices.
D. The Super I/O chip handles the communication between the Northbridge and Southbridge chips.
A. The Super I/O chip handles the communication with RAM.
B. The Super I/O chip handles the communication with video.
C. The Super I/O chip handles the communication with legacy devices.
D. The Super I/O chip handles the communication between the Northbridge and Southbridge chips.
Answer: C. The Super I/O chip enables communication with legacy
devices, such as the floppy drive....
15. Which of the following
case types would you most likely not use to build a home-made system?
A. Desktop
B. Mini-tower
C. Mid-tower
D. Nettop
A. Desktop
B. Mini-tower
C. Mid-tower
D. Nettop
Answer: D. The ultra-small nettop computers generally come fully
finished from the factory. This is not an enthusiast's case....
1. Which of the following ATX12V
features was introduced as part of the EPS12V standard?
A. The P4 motherboard power connector
B. Voltage rails
C. The 6-pin AUX connector
D. Soft power
.
A. The P4 motherboard power connector
B. Voltage rails
C. The 6-pin AUX connector
D. Soft power
.
Answer: B. The ATX12V form factor power supply snagged voltage
rails from the EPS12V standard...
2. Which kind of fire
extinguisher should you use for computer equipment?
A. Class A
B. Class B
C. Class C
D. Class D
A. Class A
B. Class B
C. Class C
D. Class D
Answer: C.
3. Under what conditions
should a PC technician work inside the power supply?
A. Only when it is unplugged.
B. Only when the technician is wearing an anti-static wrist strap.
C. Anytime, because the power supply only has low-energy DC electricity that will not hurt the technician.
D. Never, because the power supply has capacitors that hold electrical charges that may harm the technician.
A. Only when it is unplugged.
B. Only when the technician is wearing an anti-static wrist strap.
C. Anytime, because the power supply only has low-energy DC electricity that will not hurt the technician.
D. Never, because the power supply has capacitors that hold electrical charges that may harm the technician.
..Answer: D..
4. What should you check
first if a computer will not start and the fan in the power supply will not
turn?
A. Check the voltages coming out of the power supply.
B. Check the motherboard power connector.
C. Check the power coming into the power supply.
D. Check the power switch.
A. Check the voltages coming out of the power supply.
B. Check the motherboard power connector.
C. Check the power coming into the power supply.
D. Check the power switch.
Answer: C. If the fan's not spinning and you have no power,
check the AC power first....
5. When you test voltage
with a multimeter, you can assume the outlet or connector is functioning
properly if the reading is within a certain percentage of the expected number.
What is that maximum percentage by which the reading can vary?
A. 5 percent
B. 10 percent
C. 20 percent
D. 25 percent
A. 5 percent
B. 10 percent
C. 20 percent
D. 25 percent
Answer: B....
6. What voltage does an
ATX12V P4 connector provide for motherboards?
A. 3.3 V
B. 3.3 V, 5 V
C. 5 V
D. 12 V
A. 3.3 V
B. 3.3 V, 5 V
C. 5 V
D. 12 V
Answer: D. An ATX12V P4 connector provides 12 volts for some
higher-end motherboards....
7. When testing an AC
outlet, what voltage should the multimeter show between the neutral and ground
wires?
A. 120 V
B. 60 V
C. 0 V
D. -120 V
A. 120 V
B. 60 V
C. 0 V
D. -120 V
Answer: C....
8. What sort of power
connector does a hard drive typically use?
A. Molex
B. Mini
C. Sub-mini
D. Micro
A. Molex
B. Mini
C. Sub-mini
D. Micro
Answer: A....
9. Arthur installed a new
motherboard in his case and connected the ATX power, but his system would not
turn on. He sees an extra 4-wire port on the motherboard. What's he missing?
A. He needs a power supply with a P2 connector for plugging in auxiliary components.
B. He needs a power supply with a P3 connector for plugging in case fans.
C. He needs a power supply with a P4 connector for plugging into Pentium IV and some Athlon XP motherboards.
D. He needs a power supply with an Aux connector for plugging into a secondary power supply.
A. He needs a power supply with a P2 connector for plugging in auxiliary components.
B. He needs a power supply with a P3 connector for plugging in case fans.
C. He needs a power supply with a P4 connector for plugging into Pentium IV and some Athlon XP motherboards.
D. He needs a power supply with an Aux connector for plugging into a secondary power supply.
Answer: C....
10. What is the effect of
exceeding the wattage capabilities of a power supply by inserting too many
devices?
A. The system will boot normally, but some of the devices will not function properly.
B. The system will boot normally and all of the devices will work, but only for a limited time. After an hour or so, the system will spontaneously shut down.
C. The system will not boot or turn on at all.
D. The system will try to boot, but the overloaded power supply will fail, burning up delicate internal capacitors.
A. The system will boot normally, but some of the devices will not function properly.
B. The system will boot normally and all of the devices will work, but only for a limited time. After an hour or so, the system will spontaneously shut down.
C. The system will not boot or turn on at all.
D. The system will try to boot, but the overloaded power supply will fail, burning up delicate internal capacitors.
Answer: C....
11. Where do you put the
multimeter leads when you test a Molex connector?
A. The red lead should always touch the red wire; the black lead should touch a black ground wire.
B. The red lead should always touch the black ground wire; the black lead should always touch the red hot wire.
C. The red lead should always touch the yellow hot wire; the black lead should touch the red hot wire.
D. The red lead should touch either the red or yellow hot wire; the black lead should touch a black ground wire.
A. The red lead should always touch the red wire; the black lead should touch a black ground wire.
B. The red lead should always touch the black ground wire; the black lead should always touch the red hot wire.
C. The red lead should always touch the yellow hot wire; the black lead should touch the red hot wire.
D. The red lead should touch either the red or yellow hot wire; the black lead should touch a black ground wire.
.Answer: A...
12. Which of the following
problems points to a dying power supply?
A. Intermittent lockups at bootup
B. A power supply fan that does not turn
C. A multimeter reading of 11 V for the 12-V power line
D. A computer that won't start by shorting the soft power jumpers
A. Intermittent lockups at bootup
B. A power supply fan that does not turn
C. A multimeter reading of 11 V for the 12-V power line
D. A computer that won't start by shorting the soft power jumpers
Answer: A....
13. What is the minimum PSU
required for an ATX system that requires Molex, mini connectors, and SATA
connectors?
A. ATX
B. ATX12V 1.3
C. ATX12V 2.0
D. EPS12V
A. ATX
B. ATX12V 1.3
C. ATX12V 2.0
D. EPS12V
Answer: C....
14. Which of the following
is not a PSU form factor?
A. TFX12V
B. SFX12V
C. CFX12V
D. LPX12V
A. TFX12V
B. SFX12V
C. CFX12V
D. LPX12V
Answer: D. LPX12V is not a PSU form factor. LPX is a motherboard
form factor....
15. Which statement is
true?
A. Removing the expansion slot covers on the back of your case will improve cooling by allowing hot air to escape.
B. Shop around when purchasing a case as you will often find good deals that include a powerful PSU.
C. Always keep the power supply plugged in to the wall outlet when working on the inside of a computer as this helps to ground it.
D. An AC testing device is never as accurate as a multimeter.
A. Removing the expansion slot covers on the back of your case will improve cooling by allowing hot air to escape.
B. Shop around when purchasing a case as you will often find good deals that include a powerful PSU.
C. Always keep the power supply plugged in to the wall outlet when working on the inside of a computer as this helps to ground it.
D. An AC testing device is never as accurate as a multimeter.
Answer: D.
1. Which of the following
is not used to compute storage capacity in CHS disk geometry?
A. Sectors per track
B. Tracks
C. Heads
D. Cylinders
A. Sectors per track
B. Tracks
C. Heads
D. Cylinders
Answer: B. CHS disk geometry computes storage capacity by using
all of the choices except tracks....
2. Which level of RAID is
disk striping with distributed parity?
A. RAID 0
B. RAID 1
C. RAID 5
D. RAID 6
A. RAID 0
B. RAID 1
C. RAID 5
D. RAID 6
Answer: C. Disk striping with distributed parity is also known
as RAID 5....
3. Counting both channels,
what is the maximum number of drives/devices that EIDE can support?
A. One
B. Two
C. Seven
D. Four
A. One
B. Two
C. Seven
D. Four
Answer: D....
4. Which of the following
is not true about cable select?
A. Both drives/devices should be set for cable select.
B. Cable select requires a special cable with a pinhole through one wire.
C. The colored stripe on the ribbon cable should align with pin 1 on the controller and drive.
D. Position of the drives on the cable does not matter.
A. Both drives/devices should be set for cable select.
B. Cable select requires a special cable with a pinhole through one wire.
C. The colored stripe on the ribbon cable should align with pin 1 on the controller and drive.
D. Position of the drives on the cable does not matter.
Answer: D. All of the options are true about cable select except
position of the drives on the cable does not matter. The drive placed closer to
the controller will function as the master in a cable select configuration....
5. If you install two IDE
drives on the same cable, how will the computer differentiate them?
A. The CMOS setup allows you to configure them.
B. You must set jumpers to determine which drive functions as master and which functions as slave.
C. You will set jumpers so each drive has a unique ID number.
D. The drives will be differentiated by whether you place them before or after the twist in the ribbon cable.
A. The CMOS setup allows you to configure them.
B. You must set jumpers to determine which drive functions as master and which functions as slave.
C. You will set jumpers so each drive has a unique ID number.
D. The drives will be differentiated by whether you place them before or after the twist in the ribbon cable.
Answer: B....
6. What was the maximum
hard drive size allowed by BIOS routines for the original AT command set?
A. 528 MB
B. 1024 MB
C. 504 MB
D. 1028 MB
A. 528 MB
B. 1024 MB
C. 504 MB
D. 1028 MB
Answer: C. Using the CHS method, a drive is limited to 504
megabytes....
7. Which of the following
terms does not describe parallel ATA devices?
A. IDE
B. EIDE
C. SCSI
D. ATA
A. IDE
B. EIDE
C. SCSI
D. ATA
..Answer: C. All of the terms describe parallel ATA devices
except SCSI..
8. Shelby wants to add
a 100-GB hard drive to her computer. Which of the following will allow her to
do so?
A. CHS
B. LBA
C. ECHS
D. INT13
A. CHS
B. LBA
C. ECHS
D. INT13
Answer: D. INT13 supports drives up to 137 GB....
Managing and troubleshooting PC's
![Managing and troubleshooting PC's]()
Reviewed by Positive thinking
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365PowerSupply.com is professional power supply trading and power supply wholesale provider, mainly focused on dell,hp,lenovo / IBM power supply and server workstation components. p8401
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