hardware questions and answers
A user reports
that they walked away from their laptop for 30 minutes and when they came back
the screen was very dim. The user tried moving the mouse and increasing the
brightness setting, but neither worked. Which of the following should the
technician do FIRST?
A. Plug in
an external monitor to test the video card.
B. Run a
check disk scan to verify there is no corruption.
C. Check if
the laptop is now on battery power.
D. Have the
LCD screen replaced with a known good screen.
Answer: C
2.Which of
the following BEST describes a situation that would require STP cable?
A.
Installation in an area with low EMI
B.
Installation in an area with high EMI
C.
Installation in an air handling space
D.
Installation in an area with high humidity
Answer: B
3. Which of
the following will allow the use of BitLocker if the computer does not have a
TPM chip?
A. External
hard drive
B. SCSI hard
drive
C. USB key
D. CD-ROM
drive
Answer: C
4. A
customer reports that their computer is displaying ‘operating system not found’
while booting. The technician confirms that the computer booted fine the
previous day and that no devices were added. The technician also confirms that
no software changes were made to the system from the previous day. Which of the
following is the problem?
A. The
network cable is unplugged.
B. A
diskette was placed in the disk drive.
C. The
keyboard is unplugged.
D. The
system has been infected with spyware.
Answer: B
5. A new
video card requires a 600 watt power supply. The power supply should have how
many pins on the main cable?
A. 12
B. 20
C. 24
D. 26
Answer: C
6. Corrupt
Windows XP system files are keeping a PC from booting. Which of the following
is the BEST option to resolve this issue?
A. Automated
System Recovery
B. Emergency
Repair Disk
C. Recovery
Console
D. NT Repair
Disk
Answer: C
7. A
technician installs a new graphics card in a computer and upon booting up
nothing happens. The technician puts the old graphics card back into the
computer and the computer boots up normally. Which of the following would be
the BEST source of information to solve the problem? (Select TWO).
A. Chat room
discussion online
B.
Installation manual
C. Ask
another technician
D.
Manufacturer's website
E. OS forum
online
Answer: B,D
8. Which of
the following identifies a wireless network's name?
A. NetBIOS
B. MAC
C. SSID
D. Node ID
Answer: C
9. Which of
the following attributes is set when a file is ready to be backed up?
A. a
B. h
C. r
D. s
Answer: A
10. Which of
the following connector types is used for a 100BaseT network?
A. RJ-12
B. RJ-11
C. RJ-14
D. RJ-45
Answer: D
11. A
technician is in charge of migrating Windows XP users over to new Windows Vista
workstations. Which of the following tools would allow the technician to
accomplish this in an automated process?
A. User
Account Control applet
B. User
State Migration tool
C. Windows
Automated Installation kit
D. Windows
Powershell
Answer: B
12. Which of
the following utilities can an administrator use to manage hardware, software,
and network components?
A. Device
Manager
B. MSINFO32
C. MMC
D. MSCONFIG
Answer: C
13. Which of
the following is used to process BitLocker full drive encryption?
A.
Multi-Core Processor
B. SATA
C. BIOS
Password
D. TPM
Answer: D
14. Which of
the following is the MAXIMUM number of devices connected per IEEE1394
controller?
A. 4
B. 63
C. 64
D. 128
Answer: B
15. Which of
the following wireless types has the potential to provide the GREATEST
bandwidth?
A. 802.11a
B. 802.11b
C. 802.11g
D. 802.11n
Answer: D
16. Which of
the following devices is considered a solid state storage device?
A. Flash
drive
B. Tape
drive
C. Blu-Ray
D. S-Video
Answer: D
17. Which of
the following is placed FIRST on top of the processor to aid in the cooling
process?
A. Fan
B. Mounting
bracket
C. Thermal
compound
D. Heatsink
Answer: C
18. Which of
the following is the FIRST step in the troubleshooting theory?
A. Establish
a plan of action to resolve the problem and implement the solution.
B. Establish
a theory of probable cause.
C. Identify
the problem.
D. Verify
full system functionality and if applicable implement preventative measures.
Answer: C
19. Which of
the following storage types has no movable parts?
A. DVD-RW
B. Flash
C. Tape
D. IDE hard
drive
Answer: B
20. Which of
the following utilities will a technician use to find out system information,
drivers, running
print jobs,
and Internet setting all from one location?
A. MSINFO32
B. REGEDIT
C. Device
Manager
D. MSCONFIG
Answer: A
21. Which of
the following interfaces does a sound card use?
A. PCI
B. SATA
C. SCSI
D. AGP
Answer: A
22. Which of
the following would MOST likely be used to aid a technician in the removal of
spyware?
A. ASR
B. Safe Mode
C. Restore
Point
D. Recovery
Console
Answer: B
23. A
technician is installing a new small form factor motherboard. Which of the
following form factors
is the
technician MOST likely installing?
A. Micro ATX
B. NLX
C. ATX
D. BTX
Answer: A
24. Which of
the following maintenance utilities is used to reorganize files on a hard
drive?
A. SCANDISK
B. DEFRAG
C. CHKDSK
D. Disk
Cleanup
Answer: B
25. Which of
the following is the number of devices that can be daisy-chained to an IEEE
1394 port?
A. 7
B. 15
C. 63
D. 127
Answer: C
26. Which of
the following would a technician use to install a manufacturer's image on a
notebook?
(Select
TWO).
A. Recovery
CD
B. System
Restore Utility
C. Access a
recent data backup
D. Utilize
the Recovery Agent feature
E. Factory
recovery partition
Answer: A,E
27. Which of
the following ports is the default for HTTP?
A. 21
B. 25
C. 80
D. 10
Answer: C
28. Which of
the following printer types usually requires special print media?
A. Thermal
B. Laser
C. Inkjet
D. Impact
Answer: A
29. A laptop
with an integrated 802.11b/g card is unable to connect to any wireless
networks. The
laptop was
previously able to connect to wireless networks. Which of the following is MOST
likely
the cause of
this issue?
A. The
wireless card is disabled in BIOS.
B. The
wireless card drivers are not installed.
C. The
wireless hardware switch is turned off.
D. The
wireless card firmware requires an update.
Answer: C
30. A
customer has asked a technician to install aversion of Windows 7 that will
allow for BitLocker
functionality.
Which of the following editions should the technician install?
A. Home
Premium
B.
Enterprise
C.
Professional
D. Starter
Answer: B
31. A 2.5
inch (6.4cm) external hard drive is MOST likely to use which of the following
power supplies?
A. USB
B. BTX
C. FireWire
D. ATX
Answer: A
32. Which of
the following is useful as a FIRST step when troubleshooting issues of a laptop
not powering on?
A. Verify
backlight functionality and pixilation
B. Plug in
external monitor
C. Remove
unneeded peripherals
D. Verity AC
adapter LED's
Answer: D
33. NTFS is
required to install which client OS?
A. Windows Vista
B. Windows
2000
C. Windows 7
D. Windows
XP
Answer: C
34. Which of
the following utilities backs up the Windows configuration once a day?
A. Dr.
Watson
B. System
Restore
C. DirectX
Diagnostic Tool
D. File
Signature Verification Utility
Answer: B
35. A
characteristic of a laptops CPU is the ability to:
A. reduce
power usage to the laptops video chip set.
B. increase
the life of the LCD panel.
C. throttle
power usage when the laptop is using the battery.
D. increase
signal coverage for WiFi applications.
Answer: C
36. Which of
the following interfaces allows for the fastest video transfer rate?
A. SCSI II
B. IEEE
802.11g
C. Bluetooth
D. IEEE
1394/Firewire
Answer: D
37. In
Windows XP, the System Restore feature is used to take a snapshot of:
A. ausers
document files in case the document files need to be restored later.
B. the
computers operating system in case the operating system needs to be
re-installed.
C. the
program files in case the program files need to be restored later.
D. a
computers settings in case the settings need to be restored later.
Answer: D
38. After
testing the power supply on a non-functioning computer with a load, a
technician determines
that the +5V
rail on the power supply is outputting 2.2 Volts. The technician should:
A. replace
the power supply.
B. replace
the CMOS battery.
C. check the
power management settings in the BIOS.
D. test the
internal components of the power supply.
Answer: A
39. The
recommended memory requirement when installing Windows XP is:
A. 128 MB.
B. 32 MB.
C. 64 MB.
D. 256 MB.
Answer: A
40. Pentium
4 based processors require which of the following types of memory module?
A. SIMM
B. SoDIMM
C. RIMM
D. DIMM
Answer: D
41. A
printer that is directly connected to a computer has stopped printing
documents. The user
observes
that there are several documents waiting to print. Which of the following
services could
be stopped
to clear the print queue and return the printer back to a normal status?
A. Task
Manager
B. Event
Viewer
C. Systray
D. Print
Spooler
Answer: D
42. Which of
the following power modes for a laptop copies system data to the hard drive,
before
completely
turning off?
A. Suspend
B. Standby
C. Log off
D. Hibernate
Answer: D
43. A
previously functional keyboard has now stopped working. Which of the following
actions should
a technician
take FIRST?
A. Clean the
PS/2 connector on the keyboard.
B. Replace
the keyboard.
C. Clean the
keyboard with compressed air.
D. Check the
PS/2 connection to the motherboard.
Answer: D
44. A
technician is asked to upgrade a computer with a faster network card. The
existing network card
is built in,
and a PCI slot is available for the replacement. The new network card is placed
into the
PCI slot. Which
of the following should be the next step for the technician to take?
A. Update
the operating system with the latest patch
B. Confirm
availability of new network card drivers
C. Flash the
BIOS
D. Remove
the built-in network card
Answer: B
45. Which of
the following is the way to determine pin one on a ribbon cable?
A. Pin one
is on the non-colored side of the ribbon cable.
B. Pin one
is on the corner that is angled on the connector.
C. Pin one
is labeled with the number 1, on the cable.
D. Pin one
is on the colored side of the ribbon cable.
Answer: D
46.
Operating the CPU at a speed higher than the manufacturers rating in order to
gain increased
performance
is called:
A.
throttling.
B.
overrating.
C.
overheating.
D.
overclocking.
Answer: D
47. A
computer reports a SMART error on startup. This is MOST likely caused by a
failure of the:
A. sound
card.
B. hard
drive.
C. network
card.
D. CD-ROM
drive.
Answer: B
48.
High-speed peripherals that are inserted and removed at any time while the
machine is powered
on are
called:
A. on the
fly.
B.
hot-swappable.
C.
hot-removable.
D.
hot-pluggable.
Answer: B
49. A user
can no longer access some files on the hard drive. Which of the following
actions should be
taken to
resolve this problem?
A. Format
and completely reload the computer.
B. Verify
file permissions on the hard drive.
C. Delete
and re-create the user.
D. Reboot
the computer and log back on.
Answer: B
50. Which of
the following cable types will allow the longest distance without using a
repeater?
A. CAT6 UTP
B. UTP
C. multi
mode fiber
D. single
mode fiber
Answer: D
51. Which of
the following BEST describes Windows XP Standby mode?
A. Copies an
image of whatever is in memory at the moment to a file on the disk and if the
computer
loses power, data will be saved.
B. Copies an
image of whatever is in memory at the moment to a file on the disk and if the
computer
loses power, data will be lost.
C. Keeps the
contents of memory intact by providing a tiny amount of power to the system and
if
the computer
loses power, data will be lost.
D. Keeps the
contents of memory intact by providing a tiny amount of power to the system and
if
the computer
loses power, data will be saved.
Answer: C
52. Once a
technician installs a new hard drive in a computer, which of the following
would be the next
step to
allow the operating system to utilize the new drive?
A. Call the
computer's manufacturer.
B. Copy
files to the hard drive.
C. Partition
and format the hard drive.
D. Reboot
the computer.
Answer: C
53. Which of
the following types of power supply typically comes with a pass-through power
connector
intended to
power a monitor?
A. Mini ATX
B. AT
C. ATX
D. Micro ATX
Answer: B
54. Which of
the following are required to configure a Windows PC to connect to the Internet?
(Select
TWO).
A. Client
for Microsoft network
B. File and
printer sharing
C. Appletalk
Protocol
D. TCP/IP
Protocol
E. NetBIOS
Answer: A,D
55. The
technology used to monitor hard drives for potential failure is called:
A. UDMA.
B. PIO.
C. SMART.
D. ATA1.
Answer: C
56. A small
office/home office (SOHO) is considering upgrading to Windows XP. Which of the
following
security features are included in Windows XP Professional and not included with
Windows XP
Home? (Select TWO).
A. Domain
account support
B. Allowing
up to 5 users to access shared files
C. Windows
Firewall
D. Windows
Defender
E. Encrypted
File System
Answer: A,E
57. When
installing a second hard drive for storage on the same channel, which of the
following are
the proper
jumper settings?
A. First
hard drive Slave, Second hard drive Master
B. First
hard drive Master, Second hard drive Slave
C. Second
hard drive Master, First hard drive Master
D. Second
hard drive Slave, First hard drive Slave
Answer: B
58. What
number of pins will you find on a SVGA connection?
A. 25 pins
B. 9 pins
C. 20 pins
D. 15 pins
Answer: D
59Which of
the following is the Color-Code used for the keyboard Port on a new PC that
uses a mini-
DIN 6
Connector?
A. Pink
B. Blue
C. Green
D. Purple
Answer: D
60A female
DB-25 connector is commonly used for which of the following applications?
A. A
parallel cable.
B. A SCSI
connector.
C. A
parallel port.
D. An
EGA/CGA video port.
E. A
VGA/SVGA video adapter.
Answer: C
61Why would
you recommend wireless IEEE 802.11g and not wireless IEE 802.11b?
A. Wireless
IEEE 802.11b is not supported by Windows XP Service Pack 2.
B. Wireless
802.11g has less interference.
C. Wireless
802.11g moves data at a faster rate.
D. Wireless
802.11g has a greater distance range over wish it can be applied.
Answer: C
62What is
the maximum number of peripherals that may be connected to a system via a USB
port?
A. 7
B. 15
C. 127
D. 130
Answer: C
63When
installing a new CPU, what is applied directly to the CPU?
A. Cooling
liquid.
B. Thermal compound.
C. A heat
sink.
D. A fan.
Answer: B
64While
installing an IDE device, you find that the cable to connect the IDE device is
not keyed.
Which of the
following should you do? (Select all that apply.)
A. Locate
the red stripe on the cable, and connect to the device with the red stripe
lining up to pin
#1.
B. Attach
cable any way that fits.
C. If there
is also no red stripe, Locate the blue stripe on the cable, and connect to the
device with
the blue stripe
lining up to pin #1.
D. Purchase
a new cable.
Answer: A,C
65Which of
the following is a task that you have to perform when installing SCSI devices?
A. Set the
jumpers for master/slave.
B. Perform a
low-level format the SCSI drive
C. Assign
each SCSI device a unique ID number.
D. Set the
drive type in the CMOS setup.
Answer: C
66Which of
the following gives the proper sequence for installing master and slave IDE
drives?
A. Mount the
drive in the carrier, connect the cable to the drive, install the drive in the
computer,
and
configure the drive
B. Mount the
drives in the carrier, connect the 40-pin cable to the drives, set the drive at
the end of
the cable to
master, set the drive in the middle of the cable to slave, install the drives
in the
computer,
and configure the drives.
C. Mount the
drive in the carrier, connect the master drive after the twist in the cable,
connect the
slave drive
before the twist in the cable, install the drives in the computer, and
configure the
drives.
D. None of
the above.
Answer: B
67Why should
a technician that is working with a computers hardware wear an anti-static
wrist strap?
A. The wrist
strap will protect your hands from burn injury caused tobuilt up static
electricity.
B. The wrist
strap will prevent computer components from being damaged by static
electricity.
C. The wrist
strap will protect you from getting an electrical shock caused by static
electricity.
D. The wrist
strap will prevent degaussing of the hard drive.
Answer: B
68On which
physical part of a hard drive is the data stored?
A. Platters.
B. Actuator.
C. Sector.
D. Cylinder.
Answer: A
69Provide
the reasons why a computer may run slowly. (Choose THREE.)
A. Not
enough random access memory (RAM).
B. Too many
USB devices attached.
C. Spyware
and viruses.
D. Excessive
virtual memory.
E. Running
obsolete services.
F.
Improperly configured CD-ROM drive
Answer:
A,C,E
70Your
Windows XP operating system became unstable after you installed a device driver
and did
not stabilize
after you rebooted the computer with the Last Known Good Configuration. What is
the
reason for
the computer behaving in this manner?
A. The Last
Known Good Configuration boot will only work for hardware changes and not
software
changes that
have been made.
B. The
System Restore application should have been used to save the system's registry
prior to
the
installation of the device driver.
C. The Last
Known Good Configuration was unable to find a valid Restore Point because the
System
Restore was not run prior to the installation of the device driver.
D. The
system's registry is overwritten after every successful login and the settings
on the initial
install were
thus overwritten after the first reboot and login.
Answer: D
71Which of
the following two questions you would ask a customer first when he reports a
blank
monitor?
(Select TWO.)
A. Is the
monitor switched on?
B. Did you
check the color settings?
C. Have you
checked whether the contrast or brightness is turned down?
D. What type
of computer do you have?
Answer: A,C
72After
booting up your new computer, you observe that the USB mouse is not working.
Further
investigation
reveals that nothing connected to the USB ports is working. Which of the
following
should you
try FIRST?
A. Check the
computer to verify that the jumper settings for USB are correct.
B. Buy new
USB wires and test USB functionality.
C. Check the
BIOS to verify that USB functionality is enabled.
D. Connect
the USB devices to a different computer to test the devices.
Answer: C
73Which of
the following components on the motherboard usually house the IDE connectors?
A. PCI bus.
B. North
Bridge.
C. ISA bus.
D. South
Bridge.
Answer: D
74What is
the minimum number of hard drives required for RAID level 0?
A. 1
B. 2
C. 3
D. 4
Answer: B
75What is
the maximum data transfer rate that USB 2.0 offers?
A. 512 Mbps
B. 480 Mbps
C. 100 Mbps
D. 128 Mbps
Answer: B
76The
maximum number of IDE devices which can be installed in an ATX computer is
______.
A. 1
B. 2
C. 3
D. 4
Answer: D
77Which of
the following is a passive device that protects electrical components from
spikes in the
power line?
A. A power
conditioner.
B. A surge
protector.
C. A
generator.
D. An
Uninterruptible Power Supply (UPS).
Answer: B
78Which type
of current is fed from the wall outlet to the computer when you turn a computer
on?
A. Neutral
current
B. Direct
current
C.
Alternating current
D. Low
voltage current
Answer: C
79What is a
PC Card also known as?
A. A PC Bus
card.
B. A smart
card.
C. PCMCIA.
D. A PCI
adapter.
Answer: C
80A customer
complains that after the memory on his laptop was upgraded from 512 MB to 1024
MB
of RAM, his
laptop reports that only 768 MB of RAM is installed. What is the MOST probable
cause of
this?
A. The
operating system does not support more than 768 MB of RAM.
B. The RAM
module is not seated properly.
C. The
technician installed the wrong RAM module.
D. The
laptop is equipped with an onboard video adapter that uses shared video memory.
Answer: D
81A
Certkiller .com technician must convert a FAT32 volume to NTFS without loosing
any data on
the drive.
Which of the following commands should the technician use?
A. CHKDSK
B. CONVERT
C. FORMAT
D. DEFRAG
Answer: B
82Which of
the following tools can be used to correct corrupt file problems or disk
errors?
A. REGEDIT
B. ATTRIB
C. SCANDISK
D. FDISK
Answer: C
83A
Certkiller .com user wants to stop certain applications from running
automatically when his
Windows XP
computer a starts. Which of the following utilities can he user?
A. MSCONFIG.EXE
B.
CONFIG.EXE
C.
REGEDIT.EXE
D.
SYSEDIT.EXE
Answer: A
84You need
to delete unused files on a Windows XP computer in order to free up extra hard
drive
space. Which
utility should you use?
A. Disk
Cleanup
B. DEL
C. SCANDISK
D. Disk
Defragmenter
Answer: A
85A
Certkiller .com technician needs to configure and manage partitions on hard
disk from the
Recovery
Console. Which of the following commands should the technician use?
A. Diskpart
B. Fixboot
C. Fixmbr
D. None of
the above
Answer: A
86Which type
of issue does the "A device in SYSTEM.INI cannot be found" error
message pertain
to?
A. System
files issue.
B.
Configuration files issue.
C. Swap
files issue.
D. All of
the above.
Answer: B
87If you
receive the "Non-system disk or disk error" error message, what issue
should you start
troubleshooting
for?
A. A missing
operating system where the computer failed to locate a boot sector with an
operating
system
installed.
B. A memory
size error.
C. A missing
or malfunctioning keyboard.
D. None of
the above
Answer: A
88Which of
the following types of printers use a drum?
A. Ink jet
printers
B. Laser
printers
C. Dot
Matrix printers
D. Bubble
jet printers
Answer: B
89A ______
cables is used to connect a printer to the parallel port of a computer.
A. IEEE 1284
B. RS-232C
C. IEEE
802.11
D. IEEE 1394
Answer: A
90Certkiller
.com has a printer that is attached to a Windows 2000 computer. The spooler
service on
the computer
has stopped. What command should the Certkiller .com technician issue to
restart
the spooler
service from the command line?
A. spooler
service restart
B. net
spooler restart
C. restart
service
D. spooler
restart
Answer: B
91The prints
from a Certkiller .com laser printer appear smudged image and rubs off easily.
Which of
the
following is the MOST probable cause of this problem? What problem can be cause
by the
fusing
assembly?
A. The
pickup assembly is worn.
B. The
fusing assembly is faulty.
C. The wrong
paper is being used.
D. The
erasure lamp is faulty.
Answer: B
92The
Certkiller .com technician has replaced the toner cartridge on a laser printer
that was
producing
faded prints. However, the print quality does not improve. What is the MOST
likely the
cause of
this problem?
A. The laser
scanner is faulty.
B. The EP drum
is not fully discharging.
C. The
transfer corona is faulty.
D. The power
supply is faulty.
Answer: C
93Which of
the following would not be an advantage of the NTFS file system over the
FAT32 file
system?
A. more file
formats.
B. larger
file sizes.
C. file
encryption.
D. larger
volumes.
Answer: A
94Fault
tolerance is provided by the following RAID disk arrays (Select TWO).
A. RAID 0
B. RAID 5
C. RAID 1
D. RAID 3
E. RAID 4
Answer: B,C
95You are
working as a technician at Certkiller .com. You are troubleshooting a computer,
that
during the
POST (power-on self test) makes several beeps and then stalls. Which of the
following
components
would most probably be the cause of the problem?
A. hard
drive
B. memory
C. power
supply
D. sound
card
Answer: B
96You are
working as a technician at Certkiller .com. A user calls and asks for help with
his
workstation.
The computer is running Windows XP Professional and seems to have become
unstable
lately. Which of the following should be used to check the operating system
integrity?
A. SFC
/SCANNOW
B. Dr.
Watson
C. SFC /SCAN
D. SFC /
Answer: A
97You are
working as a senior technician at Certkiller .com. You have been preparing a
master
computer
that you will duplicate to the other computers in the economics department.
Which of the
following
can be used to prepare a disk image for duplication?
A. sysprep
B. xcopy
C. shadow
copy
D. mmc
Answer: A
98You are
working as a Technician at Certkiller .com. You have just installed an
additional 300GB
hard drive
in a computer. The system hard drive is configured with NTFS and the new data
hard
drive came
configured with FAT32. Which of the following statements are true? (Select
TWO).
A. The
cluster size is smaller and storage is more efficient on the system drive.
B. The
cluster size is larger and storage is more efficient on the system drive.
C. Files on
the system drive can be secured.
D. Larger
logical drives can be made on the data drive.
Answer: A,C
99You are
working as a technician at Certkiller .com. All computers at Certkiller .com
uses hard disks
formatted
with NTFS. You have been asked to investigate if it is possible to track and
control the
amount disk
space used in the computer in the research department. Which of the following
tools
could you
use in order to accomplish this?
A. Disk
Cleanup
B. Disk Dump
C. Disk
Quotas
D. Disk
Defragmenter
Answer: C
100You are a
technician at Certkiller .com. You have been called to a user, who works from
home, in
order to
help her with an ADSL connection. What is the FIRST thing you should do when
you
arrive
on-site?
A. ask the
user if you can install an upgraded firmware to improve performance.
B. ask is
the user has a clue about what the problem might be.
C. ask whether
the user is ready to work on the problem.
D. swap the
faulty ADSL modem with a known-good modem.
Answer: C
101A
customer requires a shock resistant mass storage device in their PC. Which of
the following
drives
should the technician install?
A. Hard disk
B. Solid
state
C. Floppy
D. Tape
Answer: B
102After
powering on a workstation, an intrusion alert is displayed indicating that the
case has been
opened. How
would a technician reset the alert?
A. Change
the setting in the registry
B. Change
the setting in the BIOS
C. Change
the setting in the DOS startup files
D. Change
the setting in the Control Panel
Answer: B
103A
technician plugs a USB device into the computer. The system tray displays a
message that
reports the
device is installed, but may not work properly. Which of the following is the
MOST likely
cause of the
message?
A. The
device needs a firmware update.
B. The
device needs an updated driver installed.
C. The
plugged in device is too slow for the USB port speed.
D. The
device is incompatible with the installed version of Windows.
Answer: B
104A
technician wants to setup hardware RAID 5 for a Windows 7 computer to prevent
data loss. In
which of the
following locations would the technician MOST likely change the setting?
A. Disk
Manager
B. Device
Manager
C. Windows
Boot DVD
D. The BIOS
Answer: D
105Which of
the following will fix a laptop with dark irregular lines that run the width of
the display in all
video modes?
A. Perform a
System Restore
B. Replace
the video capture card
C. Change
the resolution to 800 x 600
D. Replace
the LCD
Answer: D
106A user
powers up their desktop PC, and instead of booting up normally, the user is
taken into the
BIOS setup.
Which of the following is the MOST likely problem?
A. The MBR
is corrupt
B. NTLDR
cannot be found by the system
C. A faulty
CMOS battery
D. The BIOS
requires a firmware update
Answer: C
107A user is
working in a small office home office (SOHO), running Windows XP, and cannot
connect
to the
Internet. The office uses a router that is setup as a DHCP server. The
technician types
IPCONFIG in
the command prompt, the following appears:
IP address
0.0.0.0
Gateway
0.0.0.0
Subnet Mask
0.0.0.0
DNS 0.0.0.0
Which of the
following should the technician check FIRST?
A. Network
adapter drivers
B. Router
settings
C. Network
cable
D. Firewall
Answer: C
108A
customer wants to have a technician increase the amount of RAM in the laptop.
Which of the
following
should the technician do FIRST before adding more memory?
A. Check for
available hard drive space
B. Check the
laptop documentation
C. Open the
case to check for an available slot
D. Check the
operating system on the computer
Answer: B
109A user is
cleaning up their temporary Internet files and is concerned about the number of
cookies
discovered.
Which of the following is a correct statement about cookies?
A. Cookies
are spyware.
B. Cookies
are not always malicious.
C. Cookies
cannot be removed.
D. Cookies
should be disabled at all times.
Answer: B
110Which of
the following commands would be used to move the working directory from C:\ to
C:\Windows?
A. CD
B. RD
C. MD
D. SFC
Answer: A
110Which of
the following commands will make exact duplicates of files and directory trees?
A. TREE
B. COPY
C. XCOPY
D. DISKCOPY
Answer: C
111A user
has reported they cannot access the wireless network. The network technician
checks the
laptop and
cannot view the wireless adapter settings. Which of the following should the
technician
do to
connect the user to the wireless network?
A. Enable the
network card
B. Enable
WPA2 encryption on the WAP
C. Change
the WAP to support 802.11n
D. Set the
Default Gateway to 169.254.1.1
Answer: A
112A new
web-based application is not working properly because it is unable to connect
to certain
external
sites after it was installed within the internal corporate network. Which of
the following will
need to be
configured to help troubleshoot this issue?
A. Firewall
port settings
B. Mail
protocol settings
C. DNS
settings
D. FTP
settings
Answer: A
113Windows 7
has notified a user that it has blocked access to the following address in
Internet
Explorer:
ftp://ftp.microsoft.com:21. Which of the following Windows features should the
technician
check to
ensure that there is not an explicit rule disallowing access to this location?
A. Windows
Bitlocker
B. Windows
BranchCache
C. Windows
User Account Control
D. Windows
Firewall
Answer: D
114A
technician is backing up a 10GB hard drive to an external drive. The PC reports
the transfer time
will be two
hours. Which of the following ports is the drive MOST likely connected to?
A. USB 1.1
B. Firewire
100
C. USB 3.0
D. eSATA
Answer: A
115A system
had been infected with a virus. After the virus was removed it returned a few
days later
even though
the system had not been connected to a network or external media. Which of the
following
should be done to remove the virus more permanently?
A. Enable
last known good configuration.
B. Disable
system restore and clean the PC.
C. Remove
all spyware prior to a virus scan.
D. Run the
virus scanner with heuristics.
Answer: B
116A user
states that their laptop is slow and they would like to increase the memory.
Which of the
following
memory modules should a technician install?
A. 2GB SDRAM
RIMM
B. 2GB SDRAM
SODIMM
C. 4GB DDR
DIMM
D. 4GB
RAMBUS DIMM
Answer: B
117Whenever
a user tries to print a specially formatted document, it prints but strips the
text and has
incorrect
spacing. Which of the following issues is the most likely cause?
A. The wrong
size paper is being used
B. The
printer is not on the network
C. The print
spooler service is not running
D. The wrong
printer drivers are installed
Answer: D
118Upon
starting a computer, the CHKDSK utility always runs before the operating system
loads.
Which of the
following components should the technician check in order to more closely
diagnose
the problem?
A. Power
supply and cables
B. Processor
and BIOS settings
C. Hard
drive and connecting cables
D. USB
controller and FireWire connector
Answer: C
119A
technician is tasked with replacing the processor and cooling fan in a laptop
computer. Which of
the
following procedures will help the technician complete the task efficiently?
A. Place all
of the screws together in one container so they do not get lost.
B. Place the
screws for each disassembly step together in an organizer.
C. Tag each
screw hole with a different color coded tag.
D. Throw
away the existing screws and replace them with new screws.
Answer: B
120During
startup an error message “One or more services failed to start” appears. Which
of the
following
methods can be used to examine the status of the services running on the
computer?
(Select
TWO).
A. Click on
Start > Control Panel > System
B. Right
click on My Computer and select Properties from the context menu
C. Click on
Start > Control Panel > Administrative Tools
D. Right
click on the Desktop and select Properties from the context menu
E. Right
click on My Computer and select Manage from the context menu
Answer: C,E
121Which of
the following operating systems supports full BitLocker functionality?
A. Windows
XP
B. Windows 7
Professional
C. Windows
Vista Home
D. Windows 7
Enterprise
Answer: D
122A user
has a laptop that they need to get ready for an outdoor presentation. The user
is concerned
that the
laptop will turn off the screen or go into standby before their presentation is
complete.
Which of the
following Control Panel paths should the technician use in order to prevent
this from
occurring?
A. System
-> Hardware
B. Power
Options -> Power Schemes
C. System
-> Advanced -> Performance
D. Power
Options -> Hibernate
Answer: B
123A user
states their workstation will not reach the login screen. Which of the
following commands
can be used
to write a new partition boot sector to the system partition in the Recovery
Console?
A. FIXMBR
B. BOOTCFG
C. FIXBOOT
D. DISKPART
Answer: C
124A user
has an LCD and a CRT monitor attached to their workstation. The colors are
slightly off on
the CRT but
not the LCD. Which of the following controls should be used in troubleshooting?
A. Geometry
B. Contrast
C.
Brightness
D. Degauss
Answer: D
125A
technician installed a second hard drive in a computer. Upon restart, a message
appears
statinG.
“primary drive 0 not found. Press F1 to continue. Which of the following should
the
technician
check FIRST?
A. That
NTLDR and boot.ini are not missing
B. Proper
drive installation (e.g. cables/jumpers)
C. If
computer can boot into safe mode
D. If the
BIOS boot settings are correct
Answer: B
126Which of
the following resources is MOST important for accessing remote virtual
environments on
a client
machine?
A. Network
speed
B. CPU speed
C. High
speed memory
D. Drive
space
Answer: A
127A user
sent an email requesting that a technician check if a computer is on and
connected to the
Internet so
the user can login from home. Which of the following commands in the command
prompt would
a technician use to verify if the computer is on and connected without having
to go
to the
computer?
A. NSLOOKUP
B. NETSTAT
C. PING
D. IPCONFIG
Answer: C
128A
technician recently removed spyware from a computer and now the user is getting
error
messages
about system files. Which of the following tools would a technician use to
verify all
system files
are intact and in their original versions?
A. Repair
Disk
B. SFC
C. FIXMBR
D. ASR
Answer: B
129The
computer starts up and runs for less than a minute before shutting down or
locking up. This is
a symptom
of:
A.
overheating.
B.
incompatible RAM.
C. a faulty
hard drive.
D. a bad
internal USB hub.
Answer: A
130A
computer’s time settings reset every time it is unplugged. This is a symptom of
a faulty:
A. memory
module.
B. power
supply.
C.
motherboard.
D. CMOS
battery.
Answer: D
131A
technician is configuring a PC that will have confidential information stored
on it. To ensure that
only
authorized users can access this PC, which of the following should the
technician do? (Select
TWO).
A. Disable
the guest account
B. Install
antivirus applications
C. Disable
DHCP
D. Change
the SSID
E. Change
the default username
Answer: A,E
132A
technician recently installed a new video card in a PC. The PC already has
integrated video on
the
motherboard. When the technician turns on the PC, there is no video. Which of
the following is
MOST likely
the cause?
A. The
motherboard BIOS version is out of date.
B. The
incorrect video card drivers are installed.
C. The power
connector for the video card is unplugged.
D. The video
card is unsupported by the motherboard.
Answer: C
133Which of
the following BEST describes a method for installing an operating system across
the
network?
A. USB 3.0
B. IEEE 1394
C. PXE
D. NTFS
Answer: C
134A
technician has been dispatched to a customer site to diagnose an issue where
the computer
turns off
intermittently. Upon arriving at the site, the technician detects a smoke smell
coming from
the
computer. Which of the following is the BEST solution?
A. Power
down the system and replace the CPU.
B. Power
down the system and replace the power supply.
C. Install
an additional case fan for proper ventilation.
D. Remove
the side panel for proper ventilation.
Answer: B
135A
technician has installed several new devices on a computer. The computer no
longer boots
properly,
and the technician needs to determine which device driver may be causing the
issue.
Which of the
following allows the operating system to run in a limited capacity with minimal
device
drivers
loaded?
A. Last
known good configuration
B. Recovery
console
C. Power
shell
D. Safe mode
Answer: D
136Slow
system performance may be caused by which of the following?
A. Faulty
firewall
B. Viruses
C. Second
hard drive
D. Outdated
BIOS
Answer: B
137A
technician notices that a computer is making a loud clicking noise but
continues to run. System
speed is
barely affected, but they cannot access certain drives. These are the symptoms
of which
of the
following?
A. Failing
second hard drive
B. Failing system
hard drive
C. Bad CMOS
chip
D. Bad CPU
fan
Answer: A
138Which of
the following operating systems has a 64-bit version?
A. Windows
XP Home
B. Windows
XP Media Center
C. Windows 7
Starter
D. Windows
XP Professional
Answer: D
139While
using an application on a Windows XP desktop PC, a BSOD appears. Which of the
following
should the technician select upon reboot to troubleshoot this issue?
A. Boot to
safe mode
B. Boot to
last known good configuration
C. Boot to
another OS on a second partition
D. Boot normally
Answer: A
140A
technician would like to map a network drive. Which of the following indicates
the correct path
for mapping
a network drive?
A.
\\share\servername
B.
\\username\servername
C.
\\password\share
D.
\\servername\share
Answer: D
hardware questions and answers
![hardware questions and answers]()
Reviewed by Positive thinking
on
8:00 AM
Rating:
Hello, my name is Jack Sparrow. I'm a 50 year old self-employed Pirate from the Caribbean. 
No comments